Mystery Shopping
Description
Years : 2018 & 2019 & 2020
Clients : FCA & Fiat & Alfa Romeo & Jeep & Fiat Professional
Expertises : Digital & CRM
Event/campaign : Mystery shopping campaign
Location : Belgium
Implementation of several mystery shopping campaigns for car manufacturers, often in commercially dense periods
Our Missions
Recruitment and training of shoppers
Visit of several of our customers’ competitors
Verification of the application of commercial conditions
Benchmark of competition trade policies
Analysis and recommendations
Follow-up of the network’s responses
